Return Policy

  1. Overview

At Sobroui, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted.

  1. Returns
  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Certain items, such as perishable goods, custom products, or personal care items, may not be eligible for return.
  • Return Period: You have 30 days from the date of receipt to return your item.
  • Proof of Purchase: A receipt or proof of purchase is required to process your return.
  • Return Process:
    1. Contact us to initiate a return. Please provide your order number and details about the product you wish to return.
    2. We will provide you with a return authorization and instructions on how to send the item back to us.
    3. You are responsible for paying the return shipping costs unless the return is due to a defective or incorrect item sent by us.
  1. Refunds
  • Refund Eligibility: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed.
  • Refund Method: Refunds will be issued to the original method of payment. Please allow 5-10 business days for the refund to be processed and reflected in your account.
  • Partial Refunds: In certain situations, only partial refunds may be granted, such as when an item is returned with obvious signs of use, is not in its original condition, or is missing parts not due to our error.
  • Non-Refundable Items: Certain items are non-refundable, including:
    • Gift cards
    • Downloadable software products
    • Some health and personal care items
  1. Exchanges
  • Exchange Eligibility: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us.
  1. Late or Missing Refunds
  • If you haven’t received a refund within the stated timeframe, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund, please contact us.
  1. Shipping
  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Damaged or Incorrect Items: If the item you received is damaged or incorrect, we will cover the return shipping costs and provide you with a replacement or full refund.
  1. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Sobroui

11 Columbia Key, Bellevue, WA 98006, United States

support@Sobroui.myshoplaza.com

+1 425-818-3267